Refund policy

Overview

Kanso Kraft sells handmade decorative pieces that are fragile by nature. This policy explains when returns, refunds, exchanges, and cancellations may be accepted.

Return eligibility

Returns or exchanges are accepted only if one of the following applies:

● The wrong item was delivered.

● The item arrived broken or damaged.

● The item has a major manufacturing defect.

Return request window

To request a return, exchange, refund, or damage review, contact us within 24 hours of delivery. Requests made after this period may not be accepted.

Proof required for damaged items

For damaged or broken items, please share the following so we can review the claim fairly:

● Order number.

● Clear photos of the product damage.

● Clear photo of the outer packaging.

● Unboxing video, where possible, from the moment the sealed package is opened.

Items not eligible for return

Returns, exchanges, or refunds are not accepted for:

● Minor handmade variations, small air bubbles, texture differences, natural marks, or slight color variations.

● Color differences caused by lighting, photography, editing, or screen display.

● Change of mind after purchase.

● Incorrect product selection by the customer.

● Damage after delivery due to mishandling, dropping, water exposure, heat exposure, or incorrect cleaning.

● Sale or discounted items, unless damaged on arrival.

Return condition

If a return is approved, the product must be unused, in its original packaging, and returned with all included items.

Kanso Kraft may refuse a return if the item is used, altered, incomplete, or damaged after delivery.

Refunds and exchanges

If the issue is approved after review, Kanso Kraft may offer a replacement, exchange, repair solution, store credit, or refund depending on the situation and product availability.

Refunds, if approved, will be processed after inspection of the returned product or verification of the damage claim.

Shipping charges are non-refundable unless the issue was caused by Kanso Kraft.

Cancellations

Orders may be cancelled only before dispatch. Once an order has been dispatched, it cannot be cancelled and the return policy will apply. Kanso Kraft may cancel an order if the product is unavailable, payment is not received, delivery details are incomplete, or suspicious activity is detected.

Contact

For return, refund, exchange, or cancellation requests, contact us at contact@kansokraft.com.