Shipping policy

Overview

Kanso Kraft is an online ecommerce store based in Islamabad, Pakistan. This Shipping Policy explains how we process, pack, and deliver orders.

Order processing

Orders are processed after order confirmation and payment confirmation where applicable. Processing time may vary depending on product availability, order volume, holidays, and operational conditions.

Delivery timelines

Delivery timelines may vary depending on your city, courier service, weather, holidays, and operational delays. Any estimated delivery time shared by Kanso Kraft or the courier is an estimate and not a guaranteed delivery date.

Delivery partners

We use third-party courier or delivery partners. Once an order is handed over to the courier, delivery timing and handling are managed by the courier service.

Fragile product packing

Our products are fragile, so we pack them carefully to reduce the risk of damage in transit. However, handmade decorative pieces can still be damaged if a parcel is mishandled during delivery.

Customer responsibility

Customers must provide complete and accurate delivery details, including name, phone number, complete address, and any required delivery instructions. Kanso Kraft is not responsible for failed delivery caused by incorrect address, unavailable recipient, wrong phone number, or courier access issues.

Damaged delivery

If your parcel arrives damaged or the product is broken on arrival, contact us within 24 hours of delivery with your order number, product photos, packaging photos, and unboxing video where possible.

Shipping charges

Shipping charges, if applicable, will be shared at checkout, order confirmation, or before dispatch. Shipping charges are non-refundable unless the issue was caused by Kanso Kraft.